This Privacy Policy describes how Kamboj Heating & Cooling (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or request a service through our Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device and your interaction with the Site. We also collect information you provide to us when you request a service or contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.

See the list below for more information about what Personal Information we collect and why.

1. Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what pages you view, search terms, and how you interact with the Site.

• Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, or other tracking technologies.

• Disclosure for a business purpose: Shared with our website hosting and analytics partners.

2. Contact and Service Request Information

• Examples of Personal Information collected: Name, service address, email address, phone number, and information you provide about your service needs (e.g., “my furnace is not working”).

• Purpose of collection: To provide services to you, to provide you with a quote for our services, to schedule a service call, to communicate with you regarding your service request, to screen requests for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information relating to our services.

• Source of collection: Collected directly from you via our contact form, email, or phone call.

• Disclosure for a business purpose: Your information may be shared with our partners only as necessary to complete your service. For example, for gas equipment services, we may be required to disclose contact information and service addresses to provincial or other governmental agencies to ensure a safe installation according to relevant laws and regulations.

3. Customer Support Information

• Examples of Personal Information collected: In addition to the information above, we may collect details about past services performed to provide effective customer support.

• Purpose of collection: To provide customer support and maintain a history of the services we have provided.

• Source of collection: Collected from you.

Sharing Personal Information

We share your Personal Information with service providers and partners only to help us provide our services and fulfill our contracts with you, as described above. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: responding to your inquiries, offering quotes, scheduling and fulfillment of your service calls, and keeping you up to date on new services and offers.

Retention

When you request a service through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. As required by regulations for certain services (such as gas line installations), we will retain necessary information (such as name, contact details, service address, and type of service performed) for a minimum period of 7 years.

PIPEDA

For residents of Canada, your online information and data are protected according to The Personal Information Protection and Electronic Documents Act (PIPEDA). For questions or concerns regarding the use of your personal information by Kamboj Heating & Cooling, please contact us using the information below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, and advertising cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. They also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

You can control and manage cookies in various ways through your browser’s “Tools” or “Preferences” menu. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by phone.

Kamboj Heating & Cooling Email: info@kambojheatingcooling.com Phone: +1 (437) 559-9437